Return & Exchange Policy

Last updated: 06/10/2026

At Style With Jhumur, we want you to be happy with your purchase. Please note that we do not offer returns on products purchased through our website. However, in case of an eligible issue such as a damaged, defective or incorrect product, an exchange may be considered subject to the conditions mentioned in this policy.

Please read this policy carefully before placing an order. Certain products, including customised, made-to-order, altered, sale or clearly marked non-exchangeable products, may not be eligible for exchange.

1. No Return Policy

Style With Jhumur does not offer returns or refunds for products once an order has been delivered.

Products cannot be returned due to change of mind, colour preference, styling preference, size preference or personal preference.

In case you receive a damaged, defective or incorrect product, please contact us within the specified exchange request period. After verification, an exchange or coupon may be offered at the sole discretion of Style With Jhumur, subject to product availability and the conditions mentioned in this policy.

2. Exchange Eligibility

An exchange may be considered only where the product meets the eligibility conditions mentioned in this policy.

Eligible reasons may include:

• Product received in a damaged condition.
• Product received with a manufacturing or quality defect.
• Incorrect product received.
• Product received with a missing component or item, where applicable.
• Any other issue specifically approved by Style With Jhumur.

We do not accept exchange requests for change of mind, colour preference, styling preference, size preference or personal preference unless specifically approved by Style With Jhumur.

3. Exchange Request Period

Exchange requests must be raised within 7 days of delivery.

To raise an exchange request, please contact us at:

Email: support.stylewithjhumur@gmail.com
Phone/WhatsApp: 7506070840

Please provide your order number and clear photographs of the product and packaging. An unboxing video is strongly recommended, particularly for claims relating to damage, missing items or an incorrect product.

Requests received after the specified exchange request period may not be accepted.

4. How to Request an Exchange

To request an exchange:

1. Contact Style With Jhumur within 7 days of delivery.
2. Share your order number and details of the issue.
3. Provide clear photographs of the product, tags and packaging.
4. Share an unboxing video, where available.
5. Wait for confirmation from our support team before sending the product back.

Please do not ship any product to us without receiving exchange approval.

Unauthorised shipments may not be accepted.

5. Conditions for Exchange

For an approved exchange, the product must:

• Be unused, unworn and unwashed.
• Not have been altered, stitched, customised or modified after delivery.
• Be free from stains, damage, perfume, makeup, odour or other signs of use.
• Have all original tags, packaging and accessories intact.
• Be accompanied by the invoice or relevant order details, where applicable.
• Be returned in the same condition in which it was received.

Products that do not meet these conditions may be rejected after inspection.

6. Non-Exchangeable Products

Unless specifically approved by Style With Jhumur, the following products are not eligible for exchange:

• Used, worn, washed, stained, damaged or altered products.
• Products with removed, damaged or missing tags.
• Products returned without original packaging or accessories, where applicable.
• Customised, personalised, made-to-order or altered products.
• Products that have been stitched, tailored or modified at the customer’s request.
• Sale, clearance, final-sale or promotional products clearly marked as non-exchangeable.
• Products for which the exchange request is raised after the applicable request period.
• Products damaged after delivery due to improper handling, storage, washing or use.
• Products with minor variations that are inherent to handcrafted, printed, woven, dyed or embellished products.
• Colour variations caused by different screen settings, device displays or lighting conditions.

7. Damaged, Defective or Incorrect Products

If you receive a product that appears damaged, defective, incomplete or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Order number.
• Clear photographs of the product.
• Clear photographs of the outer packaging.
• Photographs showing the specific issue.
• Unboxing video, where available.
• A brief description of the issue.

Our team will review the information provided and may request additional photographs or details where necessary.

If the issue is verified, Style With Jhumur may provide an exchange or coupon, subject to product availability and the conditions mentioned in this policy.

8. Exchange or Coupon Process

Where an exchange is approved, the replacement will generally be provided for the same product, subject to availability.

If the same product is unavailable, Style With Jhumur may provide an alternative resolution, such as:

• Exchange for an available product, where agreed.
• A coupon or store credit that may be used for a future purchase.

Any difference in product price, if applicable, will be communicated before the exchange is processed.

Coupons or store credits issued as part of an approved exchange resolution will be subject to the applicable terms and validity period communicated by Style With Jhumur.

9. Return Pickup and Shipping

For an approved exchange:

• We may arrange a reverse pickup, subject to courier serviceability.
• If reverse pickup is unavailable, we may ask you to self-ship the product after receiving written approval from us.
• Please retain the return shipment details until the product has been received and the exchange has been processed.
• Return shipping costs for a verified damaged, defective or incorrect product will be handled by Style With Jhumur, where applicable.
• For other approved exchanges, shipping charges may apply as communicated by our support team.

10. Inspection and Approval

All exchange requests are subject to verification and inspection by Style With Jhumur.

Receiving a returned product does not automatically mean that the exchange has been approved.

Once the product is received, we will check its condition against the eligibility requirements mentioned in this policy.

If the product does not meet the stated conditions, the exchange request may be rejected.

11. Coupon and Store Credit

Where an exchange is approved but a replacement product is unavailable, Style With Jhumur may provide a coupon or store credit instead of a replacement.

The coupon or store credit:

• May be issued only after the exchange request has been verified and approved.
• May be subject to a validity period.
• May be subject to minimum purchase requirements or other applicable conditions.
• May not be exchangeable for cash or transferred to another person unless specifically stated by Style With Jhumur.

The specific terms applicable to the coupon or store credit will be communicated at the time of issuance.

12. Product Variations

Style With Jhumur offers handcrafted, printed, woven, dyed and embellished products.

Minor variations in colour, texture, weave, print placement or embellishment may occur due to the nature of the material and production process. Such variations may not be considered defects where they do not materially affect the product’s intended use.

Similarly, colours may appear slightly different depending on your device screen, display settings, lighting and photography.

13. Policy Changes

Style With Jhumur may update this Return & Exchange Policy from time to time to reflect changes in our products, operational processes or applicable requirements.

The latest version will be published on this page with the revised “Last updated” date.

14. Contact Us

For exchange-related questions and requests, please contact:

Style With Jhumur
Email: support.stylewithjhumur@gmail.com
Phone/WhatsApp: 7506070840