Cancellation and Refunds Policy

Last updated: 10/09/2026

At Style With Jhumur, we want you to shop with confidence. Please read this Cancellation and Refunds Policy carefully before placing an order, particularly for products that are customised, made to order, discounted or marked non-returnable.

1. Order Cancellation by Customer

You may request cancellation of an order by contacting us at [Support Email Address] or [Phone/WhatsApp Number] with your order number.

Cancellation requests will be considered only if the order has not been packed, processed for dispatch or handed over to the courier partner.

We cannot guarantee cancellation once an order has entered processing, packing or dispatch.

2. Non-Cancellable Orders

The following orders may not be eligible for cancellation after confirmation:

• Made-to-order, customised, personalised or altered products.
• Products that have entered stitching, tailoring, embroidery, finishing or special preparation.
• Pre-order products after the stated cancellation period, where applicable.
• Products purchased during clearance, final-sale or special promotional events, where clearly marked non-cancellable or non-returnable.
• Orders that have already been dispatched.

If a product has a different cancellation rule, the information displayed on the product page or at checkout will apply.

3. Cancellation by Style With Jhumur

We may cancel an order in certain situations, including:

• Product unavailability.
• Pricing, listing or technical errors.
• Payment failure or incomplete payment.
• Inability to verify customer, payment or delivery details.
• Suspected fraud, unauthorised payment or misuse.
• Delivery address not serviceable by our courier partners.

If we cancel a prepaid order, we will issue a refund of the amount paid for the cancelled item(s), subject to applicable payment processing and legal requirements.

4. Returns and Refunds

We do not accept returns or refunds for a change of mind, colour preference, fit preference or personal style preference after delivery.

However, if you receive a product that is damaged, defective, incomplete or materially different from what was ordered, please contact us within [24/48] hours of delivery with:

• Your order number.
• Clear photographs of the product and packaging.
• An unboxing video, where available.
• A brief description of the issue.

We will review the concern and provide an appropriate resolution where the claim is verified.

5. Return Eligibility

If a return is approved by Style With Jhumur, the product must be:

• Unused, unworn, unwashed and unaltered.
• In its original condition.
• Returned with original tags, packaging, accessories and invoice intact.
• Returned only after written approval from our support team.

Please do not send products back without prior authorisation. Unauthorised returns may not be accepted.

6. Non-Returnable Products

Unless required by applicable law or where we approve an exception in writing, the following are not eligible for return, exchange or refund:

• Used, worn, washed, altered, stained, damaged or fragranced products.
• Products without original tags, packaging, accessories or invoice.
• Products reported after the stated claim window.
• Customised, personalised, made-to-order or altered products.
• Sale, clearance, final-sale or promotional products clearly marked as non-returnable.
• Products damaged after delivery due to improper handling, storage, washing or use.
• Minor variations in handcrafted, printed, woven, dyed or embellished products that do not affect the product’s intended use.
• Colour variations caused by screen settings, device displays or lighting differences.

7. Verification and Resolution

All damage, defect, incorrect-product and return claims are subject to verification by Style With Jhumur.

Depending on the verified issue and product availability, we may offer one of the following:

• Replacement of the affected product.
• Exchange for the same product, where available.
• Store credit, if agreed by the customer.
• Full or partial refund, where applicable.

We reserve the right to decline a claim where the product does not meet the stated eligibility conditions or where the evidence does not support the claim.

8. Return Pickup and Shipping

Where a return is approved:

• We may arrange a reverse pickup, subject to courier serviceability.
• If reverse pickup is unavailable, we may ask you to self-ship the item to [Return Address] after receiving written approval from us.
• Please do not return any product without authorisation from our support team.
• Return shipping costs for a verified damaged, defective or incorrect product will be borne by Style With Jhumur, where applicable.
• For any other approved return, if applicable, return-shipping costs may be borne by the customer.

9. Refund Method

Once a cancellation or return is approved, refunds will generally be processed to the original payment method used for the order.

For Cash on Delivery orders, an eligible refund may be processed through bank transfer, UPI or another mutually agreed method after necessary account verification.

Shipping fees, express-delivery charges, gift-wrapping charges and other service charges may be non-refundable unless the return is due to a verified error, damage or defect attributable to us.

10. Refund Processing

After an eligible cancellation or return request is approved, we will initiate the refund through the applicable payment method.

The time required for the refund to appear in the customer’s bank account, card statement, UPI account or wallet may vary depending on the payment method, bank and payment provider. Razorpay explains that a refund is initiated by the merchant, rather than Razorpay on the merchant’s behalf, and its processing time can vary by payment method.

For refund-related questions, please contact us with your order number and payment reference.

11. Failed or Duplicate Payments

If payment is debited but your order is not confirmed, please wait for a reasonable time and check your email, WhatsApp messages or order history.

If the amount has been debited and no order is created, contact us with:

• Name used for the order.
• Registered mobile number.
• Payment date and amount.
• Transaction ID, UTR or payment reference.
• Screenshot of the payment confirmation, if available.

We will verify the transaction with the payment provider and process an eligible refund where applicable.

12. Contact Us

For cancellation, return or refund support, please contact:

Style With Jhumur
Email: support.stylewithjhumur@gmail.com
Phone/WhatsApp: 7506070840